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MirrorVerse Support

Welcome to the MirrorVerse help centre. Whether you need help with a live try-on, your subscription, or a technical issue, you're in the right place. Browse the topics below or reach out to us directly.

Contact Support

support@mirrorverse.app

We typically respond within 1–2 business days.

Account & Login Help

If you're having trouble signing in, creating an account, or resetting your password:

  • Use the "Forgot Password" link on the login screen to receive a reset email.
  • Check your spam/junk folder if the reset email doesn't arrive.
  • Make sure you're using the same email address you registered with.
  • If you signed up with Google, use the "Continue with Google" button to sign in.

Still locked out? Email us at support@mirrorverse.app and we'll help you recover access.

Hairstyle & AI Try-On Help

Issues with the live AR mirror or photorealistic AI try-on:

  • Camera not working? Make sure MirrorVerse has camera permission in your device settings (Settings → MirrorVerse → Camera).
  • Face not detected? Try in a well-lit room, face the camera directly, and remove hats or sunglasses.
  • AI try-on taking long? Generation can take 10–30 seconds depending on your connection. Keep the app open while it processes.
  • Hairstyle looks wrong? Make sure your hair profile is set up — scan your hair type in the Analyse tab for better matches.

Free users get a limited number of AI try-ons. Upgrade to MirrorVerse Premium for unlimited generations.

Subscription & Billing Help

MirrorVerse Premium is $7.99/month, billed through the Apple App Store.

  • Manage your subscription in Settings → [Your Name] → Subscriptions on your iPhone/iPad, or in the App Store app.
  • Cancel anytime — you'll keep Premium access until the end of your current billing period.
  • Refund requests must be submitted through Apple directly: reportaproblem.apple.com.
  • Didn't receive Premium after purchase? Tap "Restore Purchases" in the app's Settings or Subscribe page. If it still doesn't work, email us with your Apple ID receipt.

Bug Reporting

Found a bug or crash? Help us fix it quickly:

  • Describe what happened and what you were doing when it occurred.
  • Note your device model and iOS/iPadOS version (Settings → General → About).
  • If you saw an error message, include the exact text or a screenshot.
  • Email all details to support@mirrorverse.app.

Privacy & Data Help

Your privacy matters. Here's how we handle your data:

  • Camera photos for try-on are processed to generate your look and are not stored permanently without your action.
  • Your hair profile is saved to your account so we can personalise recommendations.
  • You can request deletion of your account and all associated data at any time — email us and we'll process it.
  • Read our full Privacy Policy and Terms of Service.

Frequently Asked Questions

Is MirrorVerse free to use?

Yes! The core AR mirror and hairstyle browsing are free. AI photorealistic try-ons have a free monthly allowance; MirrorVerse Premium ($7.99/month) unlocks unlimited generations and the customisation studio.

Do I need to create an account?

You can browse and try hairstyles, but creating an account lets you save looks, track your hair profile, and sync across devices.

Does MirrorVerse work on Android?

MirrorVerse is currently available on iOS and iPadOS, and as a web app. Android support is coming soon.

Can I use the app without a camera?

The live AR mirror requires a camera, but you can upload a photo for the AI try-on, and browse styles without one.

How do I cancel my subscription?

Go to Settings → [Your Name] → Subscriptions on your iPhone, or the App Store app, and cancel MirrorVerse Premium. You'll keep access until the end of your billing period.

Is my photo data safe?

Yes. Photos used for try-on are processed to generate your look and aren't shared with third parties. See our Privacy Policy for full details.

MirrorVerse — See your next look before you cut it.

support@mirrorverse.app · Privacy · Terms